The broadcast service allows the support (Tally Customer Centre / TSPL) to identify the onsite opportunities from support issues and create service leads.
When the existing / prospective customer approaches for support, the executive identifies it to be an onsite service lead and broadcasts the same to the preferred partner of the customer. In the absence of a preferred partner, the executive searches for the nearest partner available to the customer’s place and broadcasts the lead via system Notification, Email or SMS.
The notifications are sent by email on the admin email id whereas the SMS is sent to all the executives who have subscribed to TIPL alerts on a preferred mobile number and authorised to receive alerts. The preferred mobile number is configured through My Profile link in main menu. The rights to receive alerts from TIPL are provided by the Owner or the authorised person.
Note: When the customer has tagged you as a Preferred Service Partner then the service lead is broadcast to the tagged service partner only.
In case the customer does not have a Preferred Service Partner linking, then the service lead is broadcast to the nearest service partner available.
Offers are normally broadcast from Tally Solutions to the preferred Service Partner either by SMS or EMail. The content sent by SMS and E-Mail is shown below
SMS Format
You have a new service opportunity on <Service Name> in <Location> followed by a 26 digit request code enclosed within brackets. To accept this offer, forward this message to <9999999>.
Example: You have a new service opportunity on Data Rectification in Hauz Khas, New Delhi (AA99AA99AA99AA99AA99AA99AA). To accept this offer, forward this message to 5667732.
E-Mail Format
Dear Partner,
A new service opportunity is being offered to you. Please find the details below. Please click Accept, if interested in the offer.
* Offer cannot be accepted after validity expires.
Regards,
Team Tally
A service lead broadcast by email or SMS has a validity period associated with it. When the offer broadcast is not accepted within the stipulated period, the offer ceases to be available for acceptance. The eco-system cannot avail the offer until it is re-broadcast once again to another set of partners.
Every Service Lead comes with a closure date. The services offered by you to the customers need to be completed on or with the specified date.
SMS
When a lead is transferred from TSPL to a partner, the partner (MTP/TP) receives an SMS with information of the lead. This way, the partners are immediately informed of any lead that is transferred to them from TSPL, enabling them to pursue the lead. SMS notification time and frequency is as given below:
After lead allocation (Frequency: Once when the lead is allocated)
Allocated to TP - notification sms is sent to TP
Allocated to MTP - notification SMS is sent to MTP
Notification by email is sent to partners to bring his attention to lead allocated, lead pending, unattended leads and pending tasks and appointments. Email notification time and frequency is as given below:
After lead allocation (Frequency: 3 times a day)
Allocated to TP - Notification mail will go to TP, MTP and TST
Allocated to MTP - Notification will go to MTP and TST
Allocated to TST/TTT - Notification will go to TST/TTT
Lead pending for more than 5 days (Frequency: Daily)
Allocated to TP - Notification mail will go to TP, MTP and TST
Allocated to MTP - Notification will go to MTP and TST
Allocated to TST/TTT - Notification will go to TST/TTT
Lead unattended for 2 days (Frequency: Daily)
To partner admin
Pending tasks/appointments
If Task/appointment is added against Lead then notification will go to executive to which task is assigned.